Karla Ray

524 Ingram St, Apt C, White Settlement, TX 76108

817-724-3212

mskray27@yahoo.com

 

Objective

Administrative position with focus on Client Relations/Customer Service, Position as Personal Assistant / Office Manager

Experience 

2009-Present Blackmon Mooring Services

Customer Service Representative/Administrative Assistant

                Schedule appointments for carpet, furniture, drapery, Tile and grout, and air duct cleaning

                Schedule appointments and dispatch crews/project coordinators for emergency water, fire, and mold.

                Schedule all appointments/requests from project coordinators, managers, field workers, and program work.

                Answer and transfer calls to and from the owners and employees in corporate and regional centers.

                Send/Accept Fedex/Ups packages for all employees in corporate.

                Sort and distribute mail for all employees in corporate.

                Assist with training new employees for call center.                  

 

2009   Novo1    Fort Worth, TX

Customer Service Representative

 

             Roadside assistance for Avis and Budget car rental

             Roadside assistance for BMW and Mini Cooper

             Dispatch tow truck providers for disabled vehicles

             Setup vehicle exchanges for rental car customers

  

2008 Cornerstone Staffing  Fort Worth, TX

Customer Service Representative

                      

            Collections for payday loan company

            PBX operator for hospital

            Appointment setter for blood donation center 

 

2005-2007 Semperian Wichita, KS

Customer Service Representative

Navigate through different computer software programs.

Assist customers with there vehicle account.

Helping customers with both retail and lease accounts.

 

2004 Dean and Deluca Wichita, KS

Customer Service Representative

Took phone calls from customers who were ordering gourmet food.

Assisted customers who were unsatisfied with there order.

Answered multiple phone lines.

 

2002-2004 Risa Reed Wichita, KS

Certified Nurse Assistant

Assisted with daily living activities.

Helped clients bathe and get dressed.

Accompanied clients to the grocery store or shopping centers.

 

2000 Bank of America Wichita, KS

Customer Service Representative

Assisted customers with there bank account.

Helped customers with transferring money from one account to another.

Helped set up new customers with accounts and close out current accounts.

 

Education

2007 Aerospace Industry Training Program

Ft. Worth, TX

Received a Certificate for Composite Bonding

 

2002 Wichita Area Vo-tech Wichita, KS

Received a Certified Nurse Assistant License.

1994-1996 Wichita High School South Wichita, KS

Received an Academic letter.

Received a Diploma

 

Skills

I have knowledge in the following Windows XP, Microsoft Word, Outlook, Excel, Access, 10-key, Lotus, power point, Quickbooks and WordPerfect.